Submit your claim online by completing the form below. Once the claim has been submitted you will receive an email as proof of submission.
Please remember to:
- have your policy documents ready
- remember to attach the medical certificate if the claim is related to trip cancellation -download medical statement
- upload any documents in the correct file format (gif, tiff, jpeg, pdf)
- keep your original receipts until the claims have been processed
Please note that claims related to loss or delay of registered baggage must be submitted by post. For this you need a special form – known as the Property Irregularity Report – which will be completed by the airline or the local baggage handler.
If you have any questions, please visit the FAQ or contact us by mail or phone (+45 70 20 70 48 CET).