FAQ Online claiming for health insurance

Submitting your claim

Who can submit a claim online?

If you are an international customer with a permanent health insurance plan you can submit your claim online.

How do I submit a claim online?

All you have to do is scan your bills and corresponding receipts before attaching the documents to the online form. The document format must be jpg, pdf, tiff or gif, and the maximum size per file is 10mb.

What information should I include with my claim?

• Policy number, date of birth, first and last names
• Email address
• All diagnosis related to all claims
• If you have a health insurance, travel insurance or accident insurance with another insurance company, please state the company name and your policy number
• Preferred reimbursement method (if you have already informed us of this you don't need to enclose this information again)
• If you wish to receive your reimbursement by transfer to your credit card or bank account, please state your bank account or credit card details when submitting your claim. For further information see the section on reimbursement payment types. If we have not received any information about your preferred method of payment, you will receive your reimbursement by cheque.

All bills must specify:

• Diagnosis
• Type of service
• Proof of payment 
• Cost of each service provided (consultation, laboratory examination, medicine, etc.)
• If medicine has been purchased, a copy of the prescription should be included

 

How do I scan my bills?

To make sure your bills are legible upon receipt, please scan you bills and save them to pdf, jpg or tiff format. The maximum file size is 10mb. On the online form you click the browse button to find and select your documents before attaching them.

What if I submit bills for more than one person?

If you submit bills for more than one person, it is important to make sure that it is absolutely clear which person each bill concerns.

What if I submit bills for more than one policy?

If you submit bills for persons insured on different policies, you must submit the bills for each policy separately to avoid misunderstanding.

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Original bills

Do you need my original bills?

No, we no longer require the original bills in order to asses your claim. We only need a copy/scan of your original bills.

Should I keep my original bills after submitting my claim?

We recommend that you keep your original bills until your claim has been assessed.

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Claims status and reimbursement documents

How will I know if you received my claim?

Once the claim has been submitted, you will receive an email confirmation as proof of submission.

How will I know when my claim has been assessed?

You will receive an email notifying you that your claim has been assessed. Your reimbursement documents will then be available on your personal website, myPage.

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Reimbursement payment types

How will the reimbursement payment be sent to me?

You can choose to have your reimbursement transferred to your credit card, bank account or sent to you by cheque.

Can I still receive my reimbursement payment by cheque when submitting a claim online?

Yes, you will still be able to receive your reimbursement by cheque.

How do I select my preferred method of payment?

When you complete the online form you are asked to choose your preferred method of payment.

What information is needed to make a transfer to my bank account?

If you wish to have your reimbursement transferred to your bank account, we need the following information from you:

• Name and address of your bank
• ABA / SWIFT / BIC Code
• Account number
• IBAN number (if the transfer is to a European bank)
• Sort code (if the transfer is to a British bank)
• Name of account holder
• Currency

Who do I contact regarding claim status or reimbursement?

For enquiries about your claim status or reimbursement email ihi@ihi.com or call us at +45 70 23 00 42.

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Browsers and security

What browsers can I use?

The online claim form works with any of these browsers: Internet Explorer (version 7, 8 or 9), Firefox, Safari or Chrome.

Is the online claim form secure?

In order to protect your credit card details and personal information the online claim form is based on a secure web page. You can check that a web page is secure when a 'lock' icon appears in the window of the browser and when the URL begins with "https" (instead of the standard "http").

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Claim by post

What if I can't scan my bills?

You can always submit your claim to us by post. The address is:
Bupa Global
Palaegade 8
1261 Copenhagen K
Denmark

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