- Who can submit a claim online?
-
If you are an international customer with a permanent health insurance plan you can submit your claim online.
- How do I submit a claim online?
-
All you have to do is scan your bills and corresponding receipts before attaching the documents to the online form. The document format must be jpg, pdf, tiff or gif, and the maximum size per file is 10mb.
- What information should I include with my claim?
-
- Policy number, date of birth, first and last names
- Email address
- All diagnosis related to all claims
- If you have a health insurance, travel insurance or accident insurance with another insurance company, please state the company name and your policy number
- Preferred reimbursement method (if you have already informed us of this you don't need to enclose this information again)
- If you wish to receive your reimbursement by transfer to your credit card or bank account, please state your bank account or credit card details when submitting your claim. For further information see the section on reimbursement payment types. If we have not received any information about your preferred method of payment, you will receive your reimbursement by cheque.
All bills must specify:
-
Diagnosis
-
Type of service
-
Proof of payment
-
Cost of each service provided (consultation, laboratory examination, medicine, etc.)
-
If medicine has been purchased, a copy of the prescription should be included
- How do I scan my bills?
-
To make sure your bills are legible upon receipt, please scan you bills and save them to pdf, jpg or tiff format. The maximum file size is 10mb. On the online form you click the browse button to find and select your documents before attaching them.
- What if I submit bills for more than one person?
-
If you submit bills for more than one person, it is important to make sure that it is absolutely clear which person each bill concerns.
- What if I submit bills for more than one policy?
-
If you submit bills for persons insured on different policies, you must submit the bills for each policy separately to avoid misunderstanding.
-
Top